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0-1 AI-powered search project with a 65% click-through rate

Turning messy data into a 10-20% sales lift
I co-invented this patented AI driven product enhancement recommendation system for e-commerce giant Overstock

New Design System for Overstock admin tools
Broken system fixed — then converted it to our new design tool for use across all admin tools at Overstock

1 Billion Dollar Merger — two companies became an industry powerhouse
Omni channel was a true innovation of the customer experience space making every agent 40-60% more efficient and 1st contact resolution went up by 300%