Steven Jeppesen – Experiance Architect

Steven Jeppesen

Experience Architect

My work is down here, enjoy

No Global Search

So I fixed it, you're welcome

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Turning messy data into a 10-20% sales lift

I co-invented this patented AI driven product enhancement recommendation system for e-commerce giant Overstock

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New Design System for Overstock admin tools

Broken system fixed — then converted it to our new design tool for use across all admin tools at Overstock

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1 Billion Dollar Merger — two companies became an industry powerhouse

Omni channel was a true innovation of the customer experience space making every agent 40-60% more efficient and 1st contact resolution went up by 300%

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